ZiphyCare Privacy Policy

Last modified: October 19, 2023

1. Introduction

ZiphyCare, Inc (“ZiphyCare,” or “we,” “our,” or “us”) respects your privacy, and we are committed to protecting it through our compliance with this policy.

This Privacy Policy describes how ZiphyCare, Inc collects and uses Personal Data about you through the use of our Website, mobile applications, and through email, text, and other electronic communications between you and ZiphyCare Inc.

This Privacy Policy (our “Privacy Policy”) describes the types of information we may collect from you or that you may provide when you visit our online interfaces, including the website www.ziphy.com (our “Website”) and the ZiphyCare application (our “Application”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

on our Website and Application;
in email, text, and other electronic messages between you and our Website and Application;
the interactions between you and the Providers, including in-person assistance and telehealth consultations;
when you interact with our advertising and applications on third party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

any other means, including on any other website operated by ZiphyCare or any third party;
any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website or Application.

Note, ZiphyCare is not a medical group. Any telemedicine consults or medical services obtained through our Website or Application are provided by independent medical practitioners and technicians including, but not limited to, Tristate Physician Services, P.C., ZiphyCare Medical of New Jersey, P.C., ZiphyCare Medical Of Florida, PA, an independent medical group with a network of United States based health care technicians and providers (collectively each, a “Provider”). Tristate Physician Services, P.C., ZiphyCare Medical of New Jersey, P.C., ZiphyCare Medical Of Florida, PA (or your own medical provider or technician if you do not use a Tristate Physician Services, P.C., ZiphyCare Medical of New Jersey, P.C., ZiphyCare Medical Of Florida, PA Provider) is responsible for providing you with a Notice of Privacy Practices describing its collection and use of your health information, not ZiphyCare. If you do not agree to be bound by these terms, you are not authorized to access or use our Website, and you must promptly exit our Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website and Application, and you must promptly exit this Website and uninstall this Application. By accessing or using our Website and/or Application, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of our Website or Application after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

2. Children Under the Age of 18

Our Website and Application are not intended for children under the age of 18 and children under the age of 18 are not permitted to use our Website or our Application. We will remove any information about a child under the age of 18 if we become aware of it.

We do not knowingly collect Personal Data from children under 18. If you are under 18, do not use or provide any information on our Website or in our Applications or on or through any of their features, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Data from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from a child under 18 without the consent of that child’s parent or legal guardian, please contact us at privacy@ziphycare.com or call us at (855)947-6782.

3. Information We Collect About You and How We Collect It

We collect different types of information about you, including information that may directly identify you, information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect directly from you or through automated collection technologies.

Generally

We collect several types of information from and about users of our Website and Application, specifically information:

by which you may be personally identified, such as name, postal address, work address, billing address, shipping address, e-mail address, home, work, and mobile telephone numbers, date of birth, credit or debit card number (for payment purposes only), Social Security Number, biometrics, and health information (“Personal Data”);
that is about you but individually does not identify you, such as location data, traffic data, logs, referring/exit pages, date and time of your visit to our Website or use of our Application, error information, clickstream data, and other communication data and the resources that you access and use on the Website or through our Application; or
about your Internet connection, the equipment you use to access our Website or use our Application and usage details.

We collect this information:

directly from you when you provide it to us;
automatically as you navigate through the Website or use our Application. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies; and
From third parties, for example, our business partners and Providers.

Information You Provide to Us

The information we collect on or through our Website or through our Application is:

information that you provide by filling in forms on our Website or the Application. This includes information provided at the time of registering to use our Application, using our physician consultation services, purchasing products or services, or requesting further services. We may also ask you for information when you report a problem with our Website or Application;
information that we collect about you from the Providers;
records and copies of your correspondence (including email addresses), if you contact us;
details of transactions you carry out through our Website or through the Application and of the provision of your requested services. You may be required to provide financial information before scheduling services through our Website or Application; and
any other information that you provide or share with us.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website and Application, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, specifically:

details of your visits to our Website or Application, such as traffic data, logs, referring/exit pages, date and time of your visit to our Website or use of our Application, error information, clickstream data, and other communication data and the resources that you access and use on the Website or in the Application; and
information about your computer, mobile device, and Internet connection, specifically your IP address, operating system, browser type, and Application version information.

The information we collect automatically may include Personal Data or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Website and Application and to deliver a better and more personalized service by enabling us to:

estimate our audience size and usage patterns;
store information about your preferences, allowing us to customize our Website and our Application according to your individual interests;
recognize you when you return to our Website and our Application.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer or mobile device. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting you may be unable to access certain parts of our Website or use certain parts of our Application. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website or use our Application.
Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Website. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Website analyze how users use the site. You can find out more about how Google uses data when you visit our Website by visiting “How Google uses data when you use our partners' sites or apps”, (located at www.google.com/policies/privacy/partners/). For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics, such as policies.google.com/privacy?hl=en.

4. How We Use Your Information

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. However, we may disclose and use aggregated information about our users, and information that does not identify any individual, without restriction.

We use information that we collect about you or that you provide to us, including any Personal Data:

to present our Website(s) and their contents to you;
to present our Application;
to provide you with information, products, or services that you request from us;
to process, fulfill, and administer transactions and requests for products and services requested by you;
to register, service, and provide you with notices about your ZiphyCare Account;
to enforce our rights arising from contracts;
to administer quizzes, surveys, sweepstakes, promotions, and contests;
to fulfill any other purpose for which you provide it;
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
to notify you about changes to our Website, our Application, or any products or services we offer or provide through them;
in any other way we may describe when you provide the information; and
for any other purpose with your consent.

We may also use your information to contact you about goods and services that may be of interest to you, including through newsletters. If you wish to opt-out of receiving such communications, you may do so at any time by clicking unsubscribe at the bottom of these communications or by visiting your Account Preferences page.

Patient Texts

If you are a Patient using our technology to receive healthcare services, we will send you certain texts to help make our services easy to use. Specifically, we text to let you know when an appointment for you has been booked, unbooked, or cancelled. We also text you reminders of your booked appointments (24 hours before, and one hour before, the appointments’ scheduled start time), as well as a notification when an OCC is on the way, or if the OCC is running late. We will also text you with requests to agree or approve various documents, as relevant to your services. Because these text reminders and notifications are an essential part of our services, you cannot opt out of them and still use ZiphyCare technology to receive healthcare services. We believe that you will find the texts helpful, but if you do not wish to receive them please contact us by emailing help@ziphycare.com to delete your Patient record and do not use our services.

Account Administrator Texts

If you are an Account Administrator using our technology, we will send you certain texts about Patients for whom you book appointments using our Website or Application. Specifically, we will text to let you know when an appointment has been booked, unbooked, or cancelled. We also text to let you know when an appointment has commenced and when it has been completed. If you are a Provider practice Account Administrators, we will also text to notify you if a Patient’s appointment has not commenced or been completed on time. Because these text reminders and notifications are an essential part of our services, you cannot opt out of them and still use the ZiphyCare Website or Application to book Patient appointments. We believe that you will find the texts helpful, but if you do not wish to receive them, please contact us by emailing help@ziphycare.com to delete a Patient(s) from your Circle of Care (if you are a Circle of Care Account Administrator) or do not use our services (if you are a Provider practice Account Administrator).

For more information, see Choices About How We Use and Disclose Your Information.

5. Disclosure of Your Information

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. We disclose your Personal Data to a few third parties, including:

our affiliates and third party service providers that we use to support our business;
to a company we merge, acquire, or that buys us, or in the event of change in structure of our company of any form;
to comply with our legal obligations;
to enforce our rights; and
with your consent.

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Data that we collect or you provide as described in this privacy policy:

to affiliates, contractors, service providers, and other third parties we use to support our business. The services provided by these organizations include providing IT and infrastructure support services, and ordering, marketing, and payment processing services;
to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by ZiphyCare about our Website and Application users are among the assets transferred;
to fulfill the purpose for which you provide it. For example, we may disclose your personal information to a Provider;
for any other purpose disclosed by us when you provide the information;
with your consent.

We may also disclose your Personal Data:

to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; and
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of ZiphyCare, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

6. Choices About How We Use and Disclose Your Information

We offer you choices on how you can opt out of our use of tracking technology, disclosure of your Personal Data for our advertising to you, and other targeted advertising.

We do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. These third parties may aggregate the information they collect with information from their other customers for their own purposes.

In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:

Tracking Technologies and Advertising. You can set your browser or operating to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website or Application may then be inaccessible or not function properly
Promotional Offers from ZiphyCare. If you do not wish to have your email address used by ZiphyCare to promote our own products and services, you can opt-out at any time by clicking the unsubscribe link at the bottom of any email or other marketing communications you receive from us or logging onto your Account Preferences page. This opt out does not apply to information provided to ZiphyCare as a result of a product purchase, or your use of our services.
Targeted Advertising. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please note that if you choose to opt out, you will continue to see ads, but they will not be based on your online activity. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the NAI on its website.

7. Your Rights Regarding Your Information and Accessing and Correcting Your Information

You may review and change your personal information by logging into the Application or Website and visiting your Account Preferences page.

You can review and change your Personal Data by logging into our Website or Application and visiting either the Settings or Account Preferences sections of our Application or Website. You may also notify us through the Contact Information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible or to delete your Account. We cannot delete your personal information except by also deleting your Account with us. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.

8. Do Not Track Signals

We currently do not use automated data collection technologies to track you across websites. We currently do not honor do-not-track signals that may be sent by some browsers.

Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals, but we currently do not use automated data collection technologies to collect information about your online activities over time and across third party websites or other online services (behavioral tracking).

9. Data Security

Information transmitted over the Internet is not completely secure, but we do our best to protect your Personal Data. You can help protect your Personal Data and other information by keeping your password to our Website confidential.

We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. We use encryption technology for information sent and received by us.

The safety and security of your information also depends on you. Where you have chosen a password for the use of our Application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website or on or through our Application. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website, in your operating system, or in the Application.

10. Location-Enabled Features

Certain location enabled features of our Website and Application may be made available through third party vendors with additional terms and conditions and privacy practices.

Certain location-enabled functionality made available in the Website and Application is provided by Google, Apple Inc., and other third party providers. Your use of that functionality may be subject to additional privacy (and other) terms and conditions (as updated from time-to-time), including the terms that are accessible through: https://www.google.com/intl/en-US_US/help/terms_maps.html and https://www.apple.com/legal/internet-services/maps/terms-en.html. You must exercise your own judgment as to the adequacy and appropriateness of the sharing of this information with us.

11. Changes to Our Privacy Policy

We will post any changes to our Privacy Policy on our Website. If we make material changes to our Privacy Policy, we may notify you of such changes through your contact information and invite you to review (and accept, if necessary) the changes.

We may change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website’s home page or the Application’s home screen. If we make material changes to how we treat our users’ Personal Data, we will notify you by email to the email address specified in your Account and/or through a notice on the Website’s home page or the Application’s home screen. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically accessing the Application or visiting our Website and reviewing this Privacy Policy to check for any changes.

12. Contact Information

You may contact us through the contact information below.

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, you may contact us at the contact information below or through the “Contact Us” page on our Website or in the Application.

How to Contact Us:

ZiphyCare

500 7^th Ave 8^th floor

New York, NY 10018

Telephone: (855)947-6782

Email: privacy@ziphycare.com

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